02What cannot be returned

For safety and hygiene, supplements that have been opened cannot be resold, so we cannot accept:

• Products opened, used or with the safety seal broken after delivery.
• Requests made after the time limits above.
• Products damaged by misuse or improper storage after delivery.
• Products without their original packaging, label or batch details.
• Free gifts on their own. If you return an order that came with a free gift, please return the gift too.
• Products bought from other sellers or marketplaces. Their return policy applies.

We may decline returns from accounts that show a pattern of misuse of this policy. None of this limits your rights under consumer protection law.

03How to request a return

1. Email support@hyzenwellness.com or message us on WhatsApp +91 99989 57411 within the time limit, with your order number and the reason.
2. Attach the photos or video listed in the table above.
3. We reply within 1 business day and confirm whether the return is approved.
4. We book a reverse pickup through our courier partner. If your PIN code is not covered, we will ask you to send it to our returns address and, if the problem was ours, reimburse the courier charge on receipt.
5. Pack the product securely in its original packaging with the invoice, and hand it to the courier.
6. We inspect the return within 3 business days of receiving it, then send a replacement or start your refund as set out in our Refund Policy.

04Replacement or refund

• Damaged, wrong, defective or expired products: choose a replacement, subject to stock, or a full refund.
• Changed your mind: a refund of the product price, less the return shipping charge, or an exchange for another Hyzen product, paying or receiving any price difference.
• Missing items: we send the missing item, or refund it if out of stock.

05Return shipping charges

• When the problem is ours (damaged, wrong, missing, expired or defective), return shipping is free.
• For change-of-mind returns, we tell you the reverse pickup charge before booking it, and deduct it from your refund. If you prefer, you can ship the product to us yourself at your own cost.

06If a return does not pass inspection

If the returned product does not meet the conditions above, for example the seal has been broken, we will tell you why and share photos. We can send it back to you, with you paying the shipping, or dispose of it at your request.

07Refused or undelivered orders

Orders refused at the door or returned undelivered are not returns under this policy. They are covered in our Refund Policy.