02Processing and dispatch

Orders are packed and dispatched within 2 business days of confirmation. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed on the next business day.

Cash on delivery orders are confirmed by WhatsApp message or phone call before dispatch. If we cannot confirm a COD order within 48 hours, we may cancel it.

03Delivery times

These are estimates, not guarantees. Actual times depend on the courier and your location.

04Shipping charges

Shipping charges, free-shipping thresholds and any cash on delivery charge are shown at checkout before you pay. Promotional free shipping is subject to the conditions stated with the offer.

05Courier partners and tracking

Orders are shipped through Shiprocket and its network of courier partners. Once your order is dispatched, we send a tracking link by WhatsApp, SMS and email. You can also see the status in My Account.

06Delivery attempts

The courier usually makes up to 3 delivery attempts. Please keep your phone reachable. If delivery fails after these attempts, or the package is refused, it returns to us. See our Refund Policy for how refunds work in that case.

07Check your package on delivery

• Do not accept a package that is visibly opened, tampered with, crushed or wet. Refuse it and let us know.
• If you accept it, we recommend recording a short unboxing video.
• Report damaged, wrong or missing items within 48 hours of delivery, as set out in our Return Policy.

08Delays

Deliveries may occasionally be delayed by:

• Courier or logistics disruptions.
• Incorrect or incomplete address details.
• Public holidays, local restrictions or strikes.
• Severe weather or natural events.
• Other events beyond our reasonable control.

If your order is significantly delayed, contact support@hyzenwellness.com or +91 99989 57411 with your order number.

09Address changes and incorrect details

Please check your name, address, PIN code and phone number before placing your order. We can change the address only before dispatch.

If an order cannot be delivered because of incorrect details provided by the customer, re-shipping charges may apply.

10Lost in transit

If tracking shows no movement for 7 days, or the courier confirms the package is lost, we will either send a replacement or refund you in full, at your choice, at no extra cost.